Terms of service

Terms of Service

Effective Date: 13 August 2026

Welcome to Novexa Group. These Terms of Service govern your use of our online store and the purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Novexa Group

Novexa Group operates an online store offering products to customers in South Africa and selected international destinations.

2. Use of Our Website

You agree to use the Novexa Group website lawfully and responsibly.

You may not use our website:

For fraudulent or unlawful activities;
To interfere with the operation or security of the website;
To attempt unauthorised access to our systems;
To copy or misuse our content, branding or intellectual property; or
In any way that may damage Novexa Group or other users.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability and pricing displayed on our website are accurate.

However, product colours and appearance may vary depending on your device or screen settings.

Novexa Group reserves the right to correct errors, update product information and change product availability or pricing at any time.

4. Pricing

All prices displayed on our online store are subject to change without notice.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to any obvious pricing or system error.

Where an obvious pricing error occurs, Novexa Group reserves the right to cancel the affected order and refund any payment received.

5. Orders

When you place an order, you are requesting to purchase the products selected during checkout.

Novexa Group reserves the right to accept, refuse or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is an obvious pricing or product information error;
Payment has not been successfully received;
Fraudulent or suspicious activity is suspected; or
There is another legitimate operational or legal reason.

If we cancel an order after payment has been received, we will arrange an applicable refund.

6. Payment

Payment must be successfully completed using one of the payment methods made available at checkout.

An order will only be processed once payment has been successfully confirmed.

Novexa Group does not knowingly store complete payment-card details where payment processing is handled by third-party payment providers.

7. Shipping and Delivery

Orders are shipped according to the shipping options available at checkout.

Delivery times are estimates and may vary depending on the destination, courier service, customs clearance and other circumstances.

Customers are responsible for providing accurate delivery information.

For international orders, additional customs duties, taxes, import charges or other fees may apply. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Please refer to our separate Shipping Policy for further information.

8. Returns and Refunds

Novexa Group's return and refund procedures are governed by our separate Return and Refund Policy.

Novexa Group does not accept change-of-mind returns, exchanges or refunds.

Novexa Group does not accept international returns.

This does not affect any mandatory rights or remedies available to customers under applicable law.

9. Intellectual Property

All content on the Novexa Group website, including our name, logo, branding, photographs, graphics, product descriptions, designs, text and other materials, is owned by or licensed to Novexa Group unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish or commercially use our intellectual property without our prior written permission.

10. Third-Party Services

Our online store may use third-party services, including payment providers, courier companies, Shopify and other technology or service providers.

Third-party services may have their own terms and policies.

Novexa Group is not responsible for the independent policies, systems, availability or actions of third-party service providers.

11. Website Availability

We aim to keep our online store available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may temporarily suspend, modify or update the website when necessary for maintenance, security, improvements or operational purposes.

12. Limitation of Liability

Nothing in these Terms of Service is intended to exclude, restrict or limit any rights, warranties, remedies or liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, Novexa Group will not be responsible for losses arising from circumstances outside our reasonable control, including third-party service interruptions, courier delays, customs delays or events beyond our reasonable control.

13. Force Majeure

Novexa Group will not be responsible for delays or failure to perform its obligations where caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, strikes, civil disturbances, government actions, transport disruptions, courier interruptions, system failures, customs restrictions or other unforeseen circumstances.

14. Changes to These Terms

Novexa Group may update these Terms of Service from time to time.

The latest version will be published on our online store and will apply from the effective date stated in the updated policy.

15. Governing Law

These Terms of Service are governed by the applicable laws of the Republic of South Africa, subject to any mandatory consumer rights or legal requirements that may apply.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact:

Novexa Group
Email: enquiries.novexa@gmail.com
WhatsApp: 066 223 4742