Shipping policy

Novexa Group — Shipping Policy

Effective Date: 13 August 2026

At Novexa Group, we aim to provide reliable and efficient delivery services for all orders placed through our online store.

1. Order Processing

Orders are processed once payment has been successfully received.

Orders are normally prepared for dispatch within [INSERT PROCESSING TIME] business days.

Processing times may vary depending on product availability, order volume and other operational circumstances.

Once your order has been dispatched, tracking information will be provided where available.

2. South African Shipping

Novexa Group ships orders within South Africa using suitable courier and delivery services.

Shipping costs and estimated delivery times will be communicated to the customer where applicable.

Delivery times are estimates and may vary depending on the delivery address, courier service and circumstances affecting transportation.

3. International Shipping

Novexa Group offers international shipping to selected countries.

International orders are dispatched from South Africa using an independent courier service.

Depending on the destination and shipment requirements, courier services may include DHL, FedEx, PostNet or another suitable courier provider.

International shipping costs may depend on:

Destination country
Destination postcode
Package weight
Package dimensions
Volumetric weight
Courier service selected
Applicable courier surcharges

Additional international shipping rates will be calculated based on the customer's destination, package size, weight and selected courier service. The applicable shipping cost will be communicated to the customer after the order has been placed and delivery arrangements have been confirmed.

4. International Delivery Times

International delivery times vary depending on the destination and courier service.

Estimated delivery times are not guaranteed delivery dates.

International shipments may take longer than expected due to:

Customs clearance
Import procedures
Courier delays
Weather
Transport disruptions
Destination-country restrictions
Other circumstances outside our reasonable control

Customers should allow additional time for customs processing.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges or other fees imposed by the destination country.

Unless specifically stated otherwise, all customs duties, import taxes and destination-country charges are the responsibility of the customer.

Novexa Group does not control the amount of customs duties or taxes charged by the destination country.

Customers are responsible for ensuring that the products they order may legally be imported into their country.

6. Customs Documentation

International shipments may require customs documentation, including commercial invoices and accurate product descriptions and values.

Novexa Group will provide the required shipment information to the courier based on the order details provided by the customer.

Customers are responsible for providing accurate information required for successful delivery.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Novexa Group is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

If a shipment needs to be re-delivered because of incorrect information, additional shipping charges may apply.

8. Courier Delays

Once an order has been handed to the courier, delivery is subject to the courier's transportation network and operating conditions.

Novexa Group will assist customers where reasonably possible if a shipment is delayed or requires investigation.

However, Novexa Group cannot guarantee a specific delivery date.

9. Lost or Damaged Shipments

If your order arrives damaged, please contact Novexa Group as soon as possible and provide photographs of the packaging and product.

If a shipment appears to be lost, we may open an investigation with the courier.

Customers may be required to provide information or documentation necessary for the courier investigation.

10. International Returns

Novexa Group does not accept international returns.

Customers placing international orders should carefully review their product selection, quantities, specifications and delivery information before completing their purchase.

Please refer to our Return and Refund Policy for further information.

11. Change-of-Mind Returns

Novexa Group does not accept change-of-mind returns, exchanges or refunds.

This does not affect any mandatory rights or remedies that may apply under applicable law.

12. Delivery Address Restrictions

Certain products or destinations may not be available for international delivery due to courier restrictions, customs requirements, import regulations or other applicable restrictions.

Novexa Group reserves the right to decline or cancel an order where delivery cannot reasonably be completed.

13. Contact Us

For questions regarding your delivery or shipment, please contact:

Novexa Group
Email: enquiries.novexa@gmail.com
WhatsApp: 066 223 4742

Please include your order number when contacting us about an existing order.