Refund policy

Return and Refund Policy

Effective Date: 13 August 2026

At Novexa Group, we are committed to providing our customers with quality products and professional service.

Damaged, Defective, Faulty or Incorrect Products

If you receive a product that is damaged, defective, faulty or incorrect, please contact Novexa Group as soon as possible after receiving your order.

Please provide:

Your order number
Your full name
A description of the issue
Clear photographs or video showing the issue

We may request additional information to assess the product and determine the appropriate remedy.

Where a product qualifies for a remedy under applicable South African consumer-protection law, Novexa Group may provide a replacement, repair or refund, as applicable.

Please do not return any product before contacting Novexa Group and receiving return instructions.

No Change-of-Mind Returns

Novexa Group does not accept change-of-mind returns, exchanges or refunds.

Please carefully review all product information, specifications, sizes, colours, quantities and other details before completing your purchase.

International Returns

Novexa Group does not accept international returns.

Customers placing international orders are responsible for carefully checking their order and delivery information before completing their purchase.

Refunds

Refunds will only be considered where a product qualifies for a refund under this policy or applicable law.

Where a refund is approved, it will generally be processed using the original payment method.

The time required for a refund to reflect in the customer's account may depend on the customer's bank, card issuer or payment provider.

Novexa Group is not responsible for delays caused by third-party payment providers or financial institutions.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.

Contact Us

If you have received a damaged, defective, faulty or incorrect product, please contact:

Novexa Group
Email: enquiries.novexa@gmail.com
WhatsApp: 066 223 4742

Please include your order number and supporting photographs or video where applicable.